Lost Or Stolen Packages
Once your order has been shipped, we cannot be held liable for lost or missing packages. We will not refund or replace your order due to postal delays, lost/stolen packages, or damages caused by USPS as this is completely out of our control.
Should your order become lost, stolen or damaged during transit, you will need to contact USPS regarding information on your package. Shipping is a service you purchase from USPS so any issues encountered must be handled with them.
You are responsible for filing your own claim. We are not responsible for tracking down your package. We can only provide you with the same info you can see from the tracking info online. Please check your email or log into your Country Roots Designs account and view your orders to get your tracking number.
Lost Or Stolen Packages:
If you believe your package is lost, please contact USPS to file a claim. We are not responsible for lost packages due to shipping carriers handling.
DUE TO THE HIGH VOLUME OF MAIL THEFT/PORCH PIRATES WE SUGGEST YOU SHIP TO A SAFE ADDRESS! If your package is showing delivered, the post office confirms that it was delivered correctly, and you are certain it was stolen, then you must file a police report and report the package as stolen. Mail theft is a felony and both the post office and the police take it very seriously.
Delivered But Missing:
Damaged:
If your package is damaged by shipping carrier contact USPS to file a claim. We will not refund, remake, or credit your account for any order lost or damaged by USPS.
If you have any questions or concerns feel free to contact us at support@countryrootsdesigns.com or click on the chat button at the bottom